A hotel’s review score can swing wildly depending on where you look. On one platform, a property might seem average; on another, it earns strong praise. That’s the case with Novotel Perth Murray Street, a 4.5-star hotel in the city centre that guests on Booking.com rate 8.3/10 (Booking.com) while Tripadvisor users give it 3.6/5 (Tripadvisor). This article breaks down where that gap comes from and whether the hotel is actually worth its price.
Last checked: 2026-08-08
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Address: 388 Murray Street, Perth, WA 6000 · Star rating: 4.5-star · Phone: 61 8-6371-6371 · Website: novotelperthmurraystreet.com.au · Promotion: Kids stay and eat breakfast FREE
How we researched this
Last checked: 2026-08-08.
Sources reviewed: Official hotel website (ALL – Accor), Booking.com, TripAdvisor, Expedia, and a first-hand travel blog review.
We did not conduct an on-site visit, staff interview, or independent price verification. All pricing is taken from publicly available booking platforms and may vary by date and room type.
Key insights at a glance
- 4.5 stars on official site; Booking.com 8.3/10 from 3,801 reviews; Tripadvisor 3.6/5 from 145 reviews (ALL – Accor, Booking.com, Tripadvisor)
- From AU$199 per night (Expedia, August 2026 rate) (Expedia Australia)
- Rooftop pool and free Wi‑Fi; valet parking available for an additional fee (ALL – Accor)
- Kids stay and eat breakfast free with paying adults (official promotion) (ALL – Accor)
| Detail | Value |
|---|---|
| Address | 388 Murray Street, Perth, WA 6000 (ALL – Accor) |
| Star rating | 4.5-star (ALL – Accor) |
| Phone | +61 8-6371-6371 (official listing) |
| Website | novotelperthmurraystreet.com.au |
| Promotion | Kids stay and eat breakfast free (terms apply) |
| Check-in / Check-out | 2:00 PM / 11:00 AM (Expedia) |
| Distance to Perth Underground | Approx. 1-minute walk (ALL – Accor) |
| Parking | On-site valet parking for an additional fee (ALL – Accor) |
Is Novotel Perth Murray Street worth the price?
The hotel’s starting rate, according to an Expedia Australia snapshot from August 2026, is AU$199 per night for two adults. Official Accor listings promote a “kids stay and eat breakfast free” program. On Booking.com, value for money scores 8.1 out of 10 from over 3,800 reviews, while Tripadvisor’s smaller sample (145 reviews) yields a 3.6/5 overall rating and ranks the property #49 of 66 hotels in Perth. This split suggests that satisfaction depends heavily on room rate and expectations.
Booking.com sub-scores clarify where guests feel the investment pays off: cleanliness (8.8), comfort (8.7), and staff (8.6) all exceed 8.5. The weakest category, value for money at 8.1, is still respectable. However, Tripadvisor reviewers mention “high prices, unexpected costs, and inconsistent service.” When you factor in paid valet parking and the fact that free breakfast is not automatic for all room types, the effective nightly cost can rise quickly.
Room rates and packages
Rates fluctuate by season. The AU$199 figure comes from a single August 2026 date and may not reflect peak periods or weekend stays. The family package (kids eat free) can significantly lower total cost for those travelling with children. No other specific package details were found in official sources.
Guest feedback on value
Among 3,801 Booking.com reviews, value for money earned 8.1 — slightly below location (9.2) and cleanliness (8.8). One Tripadvisor user from August 2023 praised “comfortable and clean rooms, loved the beds” but noted “the worst room service menu I’ve ever seen.” The pattern: guests who book at a competitive rate and don’t rely on extras tend to rate value highly; those who encounter unexpected charges or limited dining options feel differently.
Included amenities
Free Wi‑Fi and the rooftop pool are included in the room rate. The hotel’s restaurant operates limited hours: Tuesday–Wednesday 5:30 pm–10 pm, Thursday–Friday 12 pm–10 pm (closed Saturday–Monday according to official Accor page). This schedule may push guests to outside dining, which could increase trip cost.
The bottom line: The hotel offers solid value when you book a room that already includes free breakfast or when you don’t plan to use room service or valet parking. The biggest value risk is unexpected add-on costs.
How far is Novotel Murray St from the airport?
The hotel sits at 388 Murray Street in the Perth CBD, about a one-minute walk from Perth Underground train station (ALL – Accor). Perth Airport (PER) is roughly 11 km east, reachable by train, taxi, or rideshare. The train from the airport to Perth Underground takes about 20–25 minutes. The hotel’s central location near Elizabeth Quay and the Swan River makes it a convenient base for travellers who want walkable access to the city’s attractions, restaurants, and major train lines.
Transportation options
From Perth Airport, take the Airport Line to the city and alight at Perth Underground. A taxi or rideshare costs around AU$45–$60 depending on traffic and time of day. The hotel does not offer a complimentary airport shuttle. On-site valet parking is available for an additional fee, so guests renting a car have a paid parking option.
Parking availability
Accor states that valet parking is provided for an extra charge. No self-parking option is listed on the official page, so travellers arriving by car should budget for the valet fee.
The implication: The hotel’s CBD location near the train station makes airport transfers easy without a car. The main extra cost is valet parking if you drive.
When was Novotel Murray Street built?
The hotel opened in 2020, according to industry news reports. It is a relatively modern property compared with many older hotels in the Perth CBD. No major renovation dates were found in the research. The building’s contemporary design and amenities — such as the rooftop pool and modern room finishes — are consistent with a recently constructed hotel.
One reviewer from Tessomewhere, who stayed in December 2022, described the hotel as “clean, modern and comfortable” and called it “one of the best places to stay in Perth.” That review, while positive, predates any operational changes that may have occurred since. The hotel’s relative newness may account for the generally high cleanliness and comfort scores on Booking.com (8.8 and 8.7).
Recent renovations
No evidence of renovations after the 2020 opening was found in the research materials. The property appears to operate on its initial fit out.
What this means: As a 2020-build hotel, Novotel Perth Murray Street is newer than most Perth CBD competitors, which likely contributes to its strong scores on room condition and facilities.
Does Novotel Perth offer free breakfast?
Not always — it depends on the rate plan. The hotel promotes a “kids stay and eat breakfast free” deal, meaning children accompanied by paying adults can breakfast at no extra cost. However, for adults, free breakfast is not included in every booking. Some room packages may include breakfast, while standard rates do not. The official Accor page lists the restaurant hours (Tue–Wed 5:30 pm–10 pm, Thu–Fri 12 pm–10 pm) but does not specify breakfast service hours or whether it’s always buffet-style.
Kids eat free policy
This is a notable family benefit. If you are travelling with children, the program can save a significant amount per day. The terms likely require paying adult(s) to dine with the child, but no further conditions were listed in the research.
Dining options at the hotel
The in-house restaurant has limited hours and may not serve breakfast daily. Guests who do not have a breakfast-inclusive rate may need to look elsewhere for morning meals. The hotel’s central location puts many cafes and restaurants within a short walk.
The catch: Free breakfast is not guaranteed for adults. Always check the specific rate terms before booking if breakfast is a priority.
Pros and cons
Pros
- Central CBD location steps from Perth Underground and attractions
- Modern, clean rooms with high comfort scores on Booking.com (8.8 cleanliness, 8.7 comfort)
- Rooftop pool and free Wi‑Fi included in room rate
- Kids stay and eat breakfast free (a strong family offer)
Cons
- Restaurant hours are limited; no breakfast service on some days
- Room service menu described by one guest as limited
- Valet parking costs extra; no free self-parking option
- Tripadvisor rating (3.6/5) is significantly lower than Booking.com (8.3/10)
Best for
- Families: The kids-eat-free and kids-stay-free program, plus the central location near parks and attractions, make it a strong choice for those travelling with children.
- Business travelers: Free Wi‑Fi, proximity to Perth Underground, and a 4.5-star standard suit professionals who need a reliable, well-positioned base.
- Leisure travelers: The rooftop pool, walkable access to Elizabeth Quay and the Swan River, and modern rooms appeal to couples and solo explorers.
Pricing band
Qualitatively, the hotel sits in the mid-range premium bracket for Perth. With rates around AU$199–$244 per night depending on dates and inclusions, it competes with other 4- to 4.5-star CBD hotels. The official starting price from Accor is $244 per night (including kids’ breakfast), while Expedia’s snapshot showed AU$199 for an August 2026 date. Guests should compare packages carefully because the base rate often excludes breakfast and parking, which can push the total toward the upper range.
Location and getting there
Address: 388 Murray Street, Perth, WA 6000. The hotel is about a one-minute walk from Perth Underground station, connecting to the Joondalup and Mandurah lines. Elizabeth Quay and the Swan River are within a five-minute walk. For airport access, take the Airport Line from Perth Underground (or a short taxi ride from the hotel). The central location also puts guests within walking distance of the Perth Mint, the Western Australian Museum, and the Northbridge entertainment district.
Alternatives in the area
| Feature | Novotel Perth Murray Street | Novotel Perth Langley |
|---|---|---|
| Location | 388 Murray Street, CBD | 221 Adelaide Terrace, Perth (East Perth) |
| Star rating | 4.5-star | 4-star |
| Price from | From AU$199 (Expedia, Aug 2026) | Varies (typically similar range) |
| Breakfast policy | Kids eat free; adults may need to add | Often includes breakfast in rate |
| Amenities | Rooftop pool, free Wi‑Fi, valet parking | Pool, restaurant, free Wi‑Fi, parking (subject to fee) |
Novotel Perth Langley, located on Adelaide Terrace, is the other major Novotel property in central Perth. It’s slightly less central but may offer different rate structures. Which one fits better depends on your preference for location (Murray Street vs. Adelaide Terrace) and whether the rooftop pool at Murray Street is a deciding factor.
Our recommendation
For families and business travelers who value a central, modern base with good core amenities (clean rooms, free Wi‑Fi, pool), Novotel Perth Murray Street is a solid pick — especially if you book a package that includes breakfast and avoid add-on parking. The gap between Booking.com (8.3/10) and Tripadvisor (3.6/5) suggests that the hotel delivers well on fundamentals but can disappoint on service consistency and surprise fees. We recommend reading the specific rate terms and, if possible, choosing a rate that bundles breakfast to avoid unexpected costs.
Timeline of key dates
- 2020: Hotel opened (sources: industry news).
- December 2022: First-hand travel blog review published, describing the hotel as “clean, modern and comfortable”.
- August 2023: Tripadvisor reviewer reports positive experience but criticises room service menu.
- August 2026: Expedia pricing snapshot shows AU$199 per night for a 1-night stay (data collected August 2025).
“clean, modern and comfortable”
– Tessomewhere, travel reviewer
“one of the best places to stay in Perth”
– Tessomewhere, travel reviewer
pointhacks.com.au, havewheelchairwilltravel.net, tripadvisor.com, sg.trip.com, tripadvisor.com, booking.com
Frequently asked questions
What is the phone number for Novotel Perth Murray Street?
The hotel can be reached at +61 8-6371-6371 (official Accor listing).
What are the restaurant hours?
Restaurant hours are Tuesday–Wednesday 5:30 pm–10 pm, Thursday–Friday 12 pm–10 pm, and closed Saturday–Monday.
Is there a rooftop pool?
Yes, the hotel features a rooftop pool that is included in the room rate.
Does the hotel offer free Wi‑Fi?
Yes, free Wi‑Fi is included for all guests.
What is the address?
388 Murray Street, Perth, Western Australia 6000.
How many stars is the hotel?
4.5 stars.
Is there a kids’ breakfast policy?
Yes, kids stay and eat breakfast free when accompanied by paying adults, as part of the hotel’s promotion. Always confirm at booking.